Questions? Call us at 1-800-785-0880

Top Customer Questions

  1. How can I check the status of my order?
  2. Can I send you an email? How long will it take to receive a response?
  3. What are your shipping rates and policies?
  4. How do I return an item to Dr. Leonards?
  5. What forms of payment do you take?
  6. How can I update or change my address, email or other personal information?
  7. How do I cancel my order?
  8. Are your products guaranteed?
  9. How do I register with Dr. Leonards?
  10. How do I shop at DrLeonards.com?
  11. Do you charge sales tax?
  12. What about temporarily Out of Stock Items?
  13. What is your privacy policy?
  14. Are credit card transactions safe?
  15. Do you ship Internationally?
  16. How does "Search" work?
  17. How do I sign up for Dr. Leonard's emails and newsletters?
  18. Can I request a catalog on your website?
  19. How long will delivery take?

Order Status

By clicking on the My Account button above, you can quickly and easily check the status of your order at any time. Orders may not appear in the "My Account" area for up to an hour after ordering.

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Send an E-mail

Yes. Click here to send our customer service professionals a message. We should get back to you within 24 hours depending on the research required to respond. Please include your order number if your question relates to a previously placed order.

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Shipping Rates

Shipping Policy

Shipping & Handling costs are based on the total order value before tax:

Order Value Cost
up to $10 $ 3.95
$10.01 - $20 $ 4.95
$20.01 - $30 $ 5.95
$30.01 - $40 $ 6.95
$40.01 - $50 $ 7.95
$50.01 - $60 $ 8.95
$60.01 - $75 $ 9.95
$75.01 - $100 $10.95
$100.01 and over $11.95

Please add $4.00 for deliveries to AK, GU, HI, PR and VI

In order to better serve you, we have three shipping methods - Standard, Express and Super Express. Orders normally leave our warehouse within 72 hours from order placement and can only be shipped to the US, its possessions and APO & FPO addresses. Please note that these policies only apply to items that are in-stock in our warehouse - not to those which are shipped directly from the manufacturer (drop shipment).

Standard Delivery

Delivery within the continental US usually takes up to 2 weeks after leaving our warehouse. For deliveries outside the continental US allow 4-6 weeks after they leave our warehouse.

Express Delivery

Delivery within the continental US usually takes up to 3-4 business days after leaving our warehouse. For deliveries outside the continental US allow 5-7 business days after they leave our warehouse. A charge of $7.95 will be added to our normal Postage and Handling cost for items under 10 pounds. Some large items are excluded. Express Delivery is not available on drop-ship items (shipped directly from the manufacturer).

Super Express Delivery

Please place your order by 11am EST using Super Express to receive delivery by the next business day. An additional $29.95 will be applied to your order total. (Heavier orders and/or larger items may incur additional charges)

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Easy Returns

Orders will come with an enclosed packing slip and a return shipping label. Simply follow the instructions on the back of the packing slip. If you no longer have your packing slip, just return the merchandise, enclosing your name, address, and phone number, and we will promptly refund your purchase with no questions asked.

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Forms of Payment

We accept Visa, Mastercard, Discover and American Express.

If you would rather pay by personal check, simply total your order using our on-line shopping cart or our Print an Order Form feature, print it out and mail it to:

Dr. Leonard's Healthcare Corp
Attn: Order Department
100 Nixon Ln P.O. Box 7821
Edison, NJ 08837-7821

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Change Personal Info

If you are a registered member, you can click here to access all of your personal information, or you can call our customer care specialists at 1-402-464-6116.

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Canceling an Order

You can contact customer service Monday through Friday, 8:00AM to 10:00PM EST and Saturday 9:00AM to 5:00PM EST. You can also send us an email at dlsupport@drleonards.com. Be sure to include your order number or your complete name and address.

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100% Guarantee

If for any reason you are not 100% satisfied with a product, you may return it for a prompt refund.

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How to Register

Registration is quick and simple and has many benefits. Simply click Register above and follow the easy instructions.

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Ways to Shop

There are three ways to shop our website: 1) Browse our Categories - Click on the categories and sub-categories to find items you are looking for; 2) Search - Enter a key word or phrase in our search box; 3) Catalog Quick Order - if you would like to place an order from one of our catalogs, simply click on the "Catalog Quick Shop" button on the top of the screen. Once you find an item you like, you may add it to your on-line shopping cart. When you are finished shopping, simply click "check out" to complete your order.

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Sales Tax

We are required to charge sales tax in New York, New Jersey, and Nebraska. Sales Tax will be correctly calculated when using our on-line shopping cart.

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Out-of-Stock Items

If some of the items in your order are temporarily out of stock, we will ship them as soon as they become available. If you cannot wait, you may cancel the items from your order at anytime before it is shipped and receive a full refund. Simply send an e-mail to Customer Service and include your order number.

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Credit Card Security

Our secure server protects all pages that ask you for personal information using state-of-the-art Secure Sockets Layer (SSL) encryption.

We also use the latest firewall technology to ensure your information remains secure.

Secure pages will be indicated in most browsers by a lock icon at the bottom of the window. This icon should be visible on any web page that asks for your personal information.

The Dr. Leonard's website is a VeriSign Secure Site. For further assurance that our site and your personal information is secure, please click on the VeriSign logo found throughout our site to be taken to the VeriSign website. Or visit www.verisign.com

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International Orders

Unfortunately, at this time we can only ship orders to the USA, its possessions and APO & FPO addresses.

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Search Feature

You can search our entire online store using keywords, product names, descriptions or item numbers. Click the Arrow button once you've entered the search criteria. If your search produces no results, our search engine was not able to find any exact matches for the keywords or product number entered. Check your spelling, and/or try to broaden the keywords for better results.

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E-Mail Sign Up

Our very popular e-mail program is full of sale events and more… It's easy to sign-up for, it's free, and you can always unsubscribe if you no longer want to receive them. Click here to sign-up.

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Request a Catalog

Yes - it's easy. Click here to receive our latest catalog in about 10 business days.

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Order From a Catalog

If you would like to place an order from one of our catalogs, simply click on our newly enhanced "Catalog Quick Shop" button. Enter an item number in the empty field and it will be added to your on-line shopping cart. To help us better serve you, you will be asked to also enter the keycode from the back of your catalog. When you are finished shopping, simply click "Check Out" to complete your order. Click here to use this feature.

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Print an Order Form

You can print out our order form in Adobe Acrobat (.pdf) or right from your browser and then either phone or mail in your order. Click here to use this feature.

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Carol Wright Gifts

Want to visit a website with even more great As Seen On TV products, Kitchen gadgets, Gardening and more? Click here to visit our sister catalog Carol Wright Gifts where you can shop or request a catalog.

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Saved Shopping Cart

For your convenience, we save your shopping cart until your next visit. Like this you won't have to browse our site again to find all those things you were thinking of buying!

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Our Affiliate Program

Did you know that if you have a website and you refer a sale to us, you can earn 8% of that sale as a commission? It called our Affiliate Program. Click here for the exciting details.

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Reservation Rewards

Reservation Rewards is an entertainment and fun activities program that provides discounts on dining, attractions and movies, plus extensive travel protection. This offer was presented after you or someone in your household made a purchase at DrLeonards.com. You were offered a 30-day free trial in Reservation Rewards with all the money saving benefits they have to offer, as well as a $10.00 cash back reward that you could use on your next purchase at DrLeonards.com. After your 30-day free trial, you will be billed $12.00/month. An e-mail reminder will be sent to you before your credit card is charged.

If you are not a member and would like to join, simply make a purchase from our website, you will be offered a chance to join the program at the final confirmation page of your purchase. To access your membership, please go to www.reservationrewards.com. You must use the Email address you have on file with Reservation Rewards and your password to log into the site. The email address is either the address you provided when you enrolled in the service or updated on the Member Profile page.

To cancel your membership, email customerservice@reservationrewards.com or call 1-888-688-5995, or you can log onto the site, choose Contact Us and use our online cancel module.

If you have forgotten your password you can receive an email reminder by going to the site at www.reservationrewards.com and choose Forgot Your Password, from the menu bar. This option will send you a reminder email within minutes of accessing the options to the Email Address associated with the membership. If you deleted your Welcome/Join email, please contact Reservation Rewards, and they will be happy to send you your information again.

You can contact Reservations Rewards via e-mail at customerservice@reservationrewards.com, on the phone at 1-888-688-5995 or by mail to: Reservation Rewards, 6 Corporate Drive, Suite 450, Shelton, CT 06484 - Reservation Rewards will be more than happy to assist you.

To use the discount coupons, log into the site and click on any of the links for "Leisure/Attractions", "Dining" or "Shopping" and you'll be taken via a secure link to the Local Connections site. Once there, you can search through any or all of the categories to find discounts that are right for you! Find discounts in your hometown or, if you're on the road, at stops along the way and your destination. You'll be prompted to provide information like Address, City, State, and Zip Code. While some of these are optional, the more detail you can provide, the more (and better) results you'll get.

To get $10 cash back on your next purchase from DrLeonards.com, simply make your next purchase within 90 days of joining and email Reservation Rewards your sales e-mail confirmation. Send your email from the same email address you provided when joining to customerservice@reservationrewards.com. Make sure your order confirmation number and purchase date are included. Remember, you must submit your claim within 30 days of making your purchase. The $10 Cash Back offer is good on any one purchase. You can also print and send us the coupon from your introduction e-mail and include one of the following: dated receipt, copy of the packing slip, printout of e-mail confirmation, printout of your Order History at DrLeonards.com (available one hour after placing order) or a copy of your credit card bill with purchase circled. Send to CASH BACK OFFER, c/o Webloyalty, 6 Corporate Drive Suite 450, Shelton, CT 06484.

Reservation Rewards will then send you a check for $10.00 within 4 to 6 weeks.

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Call Us Toll Free

To Place an Order, call 1-800-785-0880. For Customer Service, call 1-800-455-1918. We are open weekdays 8 a.m. to 10 p.m., EST and Saturdays 9 a.m. to 5 p.m. EST.

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Send a Letter

Write to Us or Send Orders to Dr. Leonard's Healthcare Corp., PO Box 7821, Edison, NJ 08818-7821. Click here to Print an Order Form.

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Send a Fax

Fax orders or questions to: 1-732-572-2118. Click here to Print an Order Form.

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